Delete Your Data

In the app

If you can sign in, you can delete your account yourself:

1. Open Itinera Live Journey and go to Profile.
2. Open Account Settings and choose Delete Account.
3. Read the confirmation screen, confirm your identity, and type DELETE MY ACCOUNT to confirm.

Your account and associated personal data are deleted immediately unless a Journey still has unresolved travel services, payments, or operational obligations. In that case your request is recorded, you are told why, and deletion is completed once those obligations are resolved. We confirm by email when it is done.

Outside the app

1. Email privacy@itinerajourney.com from the address on your account with the subject “Delete my data”, or message your advisor in the portal chat.
2. We verify that the request comes from the account holder.
3. We confirm by email once deletion is complete — normally within 30 days of verification.

What deletion removes

• Your sign-in account and profile.
• Your uploaded documents and Travel Wallet items.
• Your location records, history, and sharing preferences.
• Your messages, notifications, and push notification registrations.
• Your Travel Story content, Journey memories, and Journey Highlights.
• Your saved preferences and Journey personalisation.

Active sessions are invalidated and future Journey notifications to the deleted account stop.

Deleting individual items instead

Deleting your account is different from removing a single item. You can delete an individual Travel Story photo, an expense, or a Wallet document at any time from the feature itself, and you can clear location history or switch off notification categories in Settings, without deleting your account.

What we may keep

We retain records we are legally required or legitimately permitted to keep, such as payment and invoice records for tax and accounting purposes, and security logs needed to investigate fraud or abuse. Where retained records no longer require your identity, we remove or anonymise the personal details. Where a Journey involves other travellers, their own records remain with them. Retained records are kept only as long as necessary and are not used to contact you.

Other requests

You can also request a copy of your data or correction of inaccurate details at privacy@itinerajourney.com.

Requests are handled by Itinera Journey LLC, 30 Gould St Ste R, Sheridan, WY 82801, United States.